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Shipping
Our shipping times can generally be divided into two parts:
Processing Time: Our processing time consists of production, order verification, product personalization, product quality control and packaging. Due to the large number of orders, this currently accounts for 10-12 working days
Once your order has been shipped, it typically arrives within 6-12 business days.
You will receive a tracking number via email once your order has been shipped.
Guarantee
We hope you'll be pleased with your new purchase. However, if something isn't quite to your satisfaction, we're here to help. If you would like to exchange your order for something else or receive a refund, you can easily return it within 30 days of delivery.
We hope you understand that personalized or custom-made items cannot be returned unless there is a manufacturing defect. If this is the case, please contact our friendly customer service team who will assist you as soon as possible.
EVERY CHRISTMAS, THE SAME FACES GATHER AROUND THE TREE… UNTIL ONE YEAR, SOMEONE'S CHAIR IS EMPTY.
The years move faster than we ever expect.
Kids grow up, homes change, and the people we love can't always be there in December.
But some moments deserve to come back every single year.
If it's hard to put into words how much they mean to you, let this say it for you.
This ornament holds the photo of the people, the day or the memory you never want to lose.
Personalized with your own photo. A keepsake that comes out of the box every Christmas and takes its place on the tree, right where it belongs.
Imagine their face when they unwrap their favorite photo turned into an ornament. It's more than a decoration, it's a memory they'll hang on the tree every Christmas.
I ordered seven of these and they are all perfect! They arrived extremely well packaged so no chance of breakages! I would highly recommend and cannot wait for Christmas to display them and see my families faces when they see themselves hanging on my tree 😊
I love that it's made of stone rather than plastic. I'll definitely order more. Processing and delivery took just 2.5 weeks, which was very quick and efficient.
This is an amazing gift. It turned out so gorgeous and real looking. I just ordered one for a friend of mine of her parents. Her father committed suicide. And I know this will make her smile. Thank you.
These ornaments turned out even better than I expected! The photos look so clear and the quality feels premium. I ordered them for my grandkids and I know they're going to love seeing themselves on the tree every year.
I was a bit nervous ordering online, but these exceeded my expectations. The picture came out sharp and the ornament itself feels solid and well made. Highly recommend!
Really impressed with the detail and clarity of the photos. They make wonderful family keepsakes and the packaging was excellent. 10/10 would order again.
Ordered three for my nieces and nephews. They all came out perfect. Great value and the turnaround time was better than expected. Highly recommend this product.